Tech Support – APIs
Tokeny: Upgrade to Onchain Finance
Join one of the most promising blockchain companies to transform and upgrade financial markets, making transfers of value quick, easy and secure.
Tokeny is recognized as a global Blockchain50 company and backed by Inveniam, Apex Group and K20 Fund. Over $28 billion worth of assets have already been tokenized via their solutions.
Tokeny provides an enterprise-grade tokenization platform for financial actors to compliantly issue, transfer and manage securities using distributed ledger technology, enabling them to improve asset liquidity.
Due to the over-centralization of the current finance technical infrastructure, it is complicated for investors to find private markets opportunities, to access them, and to manage their portfolio. There is indeed a very poor asset transferability with little to no liquidity. By applying trust, compliance and control on a hyper-efficient infrastructure, Tokeny enables market participants to unlock significant advancements in the transferability and liquidity of financial instruments.
Are you interested in accelerating the digitalization of financial markets via blockchain technology? Then join Tokeny to make history!
Please learn more about our solutions on www.tokeny.com
Top Reasons to Work with Us
- Fully funded company with an existing ecosystem of customers (50+) and partners
- Human-sized international company with 15+ different nationalities
- Be part of an ultra-talented, experienced & highly productive, passionate team
- Great growth potential and a focus on innovation
- Remote, Hybrid, Asynchronous environment that adapts to you
- Flexible WFH policies and great benefits
- Strong agility and quality culture with unique vision
- Regular team-building activities & special work events and traditions
- Year-end bonuses and other financial compensations
- Active Employee Stock Options plan
- Company sponsored tech talks and happy hours
- Contribute to open source projects
- Peer to peer learning and in-company tech brainstorm groups
- Senior dev mentoring program
- Hackathons participation
The job
We are looking for an IT support engineer to serve as the primary support link between the company and our customers. As the IT support engineer, you will be tasked with configuring clients modules and investigating clients’ questions and problems, identifying and escalating requests to the technical and/or product team when needed. You will be responsible for owning the issues created in the ticketing system, from its creation in the system to its closing, where you will be communicating the resolution information (solution, release date) to the client(s) impacted by the issue.
Responsibilities
- Handle IT customer support tasks
- Set up clients modules
- Respond to customer requests about the products via the ticketing system
- Maintain and develop the functional documentation of Tokeny solutions
- Escalate and report customer requests to the technical team when necessary
- Automate and improve customer request management processes
- Advise on the use of APIs and blockchain networks
- Ensure customer satisfaction and accelerate their launch
- Work closely with the Product, Tech and Customer success teams
Required Technical and Professional Expertise
- Interested in blockchain technologies
- Technical background (APIs, databases)
- Sense of organization and willingness to take responsibility
- Great social skills: Patience and politeness
- Strong collaborative problem-solving skills
- A good understanding of the business and Tokeny’s products
- Time management skills
- Fluent in English
Nice-to-have
- Knowledge of testing procedures and agile methodologies for software development is a plus
- Knowledge of productive tools like Slack, Hubspot and Jira
- Previous experience in a startup environment
- Previous experience in a Service Desk
- Interested in Fintech and blockchain